Refund & Cancellation Policy

Policy Overview

Refunds and cancellations are primarily governed by individual airline and hotel fare rules. ClearToBook facilitates seamless ticket cancellation and processes refunds directly back to your partner treasury/passbook or original payment source.

Before Initiating Cancellation

• Refer to fare rules displayed during search and inside booking vouchers to verify applicable cancellation charges.
• Certain promotional or group net fares may be non-refundable according to carrier rules.
• Airline change charges and potential fare differences apply for date or flight modifications.

Refund Workflow & Timelines

1. Submit a cancellation request through your B2B dashboard or partner support desk.
2. ClearToBook coordinates with the airline/hotel according to the booked fare rules.
3. Once verified and refunded by the carrier, ClearToBook credits the amount to your account within 2 business days.
4. Partner passbook accounts receive instant balance reconciliation upon refund completion.

Need Assistance?

For urgent cancellation support or questions, reach our partner help desk at Customer Support or email [email protected].